Privacy Policy

Knowsley Carpets & Flooring Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website knowsley-carpets.co.uk, complete one of our enquiry, quote or survey booking forms, or contact us by phone, email or WhatsApp.

We are a controller of your personal data. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Knowsley Carpets & Flooring Ltd is a company based in Liverpool, Merseyside. We supply and install flooring across Liverpool, Knowsley & Merseyside. You can contact us by:

• Phone: 0151 220 5870
• Email: knowsleycarpets@outlook.com
• WhatsApp via the number shown on our website

We may collect and process the following categories of personal data:

• Contact details — name, email address, phone number and postcode.
• Enquiry details — the information you provide when completing an enquiry, quote request, free survey booking or contact form, including enquiry type, room/area, property type, preferred survey date and preferred time of day.
• Flooring requirements — the flooring types and materials you are interested in and any project details you share.
• Technical data — IP address, browser type and pages visited, collected automatically through cookies and analytics.

We use your personal data for the following purposes:

• To respond to your enquiry, quote request or survey booking.
• To arrange and carry out free measuring surveys and installations.
• To provide advice and recommendations about flooring products.
• To process orders placed through our online shop.
• To communicate with you about your project and our services.
• To improve our website, products and customer service.
• To comply with our legal and regulatory obligations.

We rely on the following lawful bases for processing your data: your consent (when you submit a form), the performance of a contract (when you place an order or book a survey), our legitimate interests in running and improving our business, and compliance with legal obligations.

We do not sell your personal data. We may share it with the following categories of recipients where necessary:

• Our CRM provider — to store your enquiry and create a contact and lead record so our team can respond to you.
• Service providers — such as email, hosting, analytics and payment processors, who process data on our behalf and under contract.
• Professional advisors — such as accountants or legal advisers where required.
• Authorities — where required by law or to protect our rights.

Your data may be processed by our service providers outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK GDPR adequacy decisions or standard contractual clauses, to protect your data.

We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy, including for the length of time needed to comply with legal, accounting or reporting requirements. Enquiry and lead records are typically retained for the duration of your relationship with us and for a reasonable period afterwards, after which they are deleted or anonymised.

Under UK GDPR you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data ("right to be forgotten").
• Request restriction or objection to processing.
• Request portability of your data.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details in Section 2. You can also complain to the ICO at ico.org.uk.

Our website uses cookies to help it function and to understand how visitors use it. You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the site.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website and services are not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Knowsley Carpets & Flooring Ltd
• Service area: Liverpool, Knowsley & Merseyside
• Phone: 0151 220 5870
• Email: knowsleycarpets@outlook.com